We talk a lot on our website and on this blog about how we deliver top-quality ceramic hybrid bearings at affordable prices and with quick turnaround times, but sometimes it’s helpful to hear about an actual experience that a customer had when they called CBR for bearings.
Because we’re a specialty bearing company, a lot of people still don’t know about us. Those in need of bearings for their industrial electric motors will often go through a bearing distributor or to a larger company with a more recognizable name. However, as this particular customer found out, that’s not always the best way to go.
Days, Not Months, for a Special Build
We got a phone call from someone who had never purchased bearings from us before. He was a rebuilder of electric motors out of Indianapolis, Indiana, looking for two 6221 ceramic hybrid bearings for a motor he was working on. His regular bearing source gave him a lead time of six months to produce the bearings he needed, but he was in a bit of a hurry and started researching other manufacturers of ceramic hybrid bearings. That’s when he came across CBR Bearings and gave us a call to see if we could help him out.
When we spoke with the potential customer, we told him that we currently stock up to a 6220 bearing, but we’d be happy to quote the 6221 as a special build. He asked how many months the lead time would be. When we replied the lead time would actually be about 4-5 days, he was thrilled! He immediately placed an order for the two ceramic hybrid bearings he needed. Four days later, we delivered the bearings.
About a week later, we placed a follow-up call to the customer. He said he was very impressed with the quality and look of the bearings and that he would be ordering from us again in the future.
A Great Product + Excellent Service = Customers for Life
Like this customer, many people working in the industrial electric motor repair industry have become accustomed to long wait times to get the bearings they need. But once they find our company and realize they can get top-quality bearings for a great price and without the long wait times, they often become customers for life.
We’d love to become your new source for ceramic hybrid bearings. Contact us by phone or through our web form and let us know what you need. We have a large amount of bearings in stock, even some that would be considered “specialty” bearings by other manufacturers. Any sizes you need that we don’t already have on the shelves—we can make them for you with a fast turnaround time. We hope to hear from you soon!